Delivery

National Deliveries

Furniture Buyer offers “FREE DELIVERY” on all orders across mainland UK & Wales.
For Deliveries to Scotland and certain remote areas, there is a delivery charge of £30.00 applicable on all orders.
For customers located in Northern Ireland, Scottish Islands, Isle of Wight, Channel Island and Isle of Man, Furniture Buyer provides delivery service only to a mainland GB address i.e. a port. Shipping beyond that is the responsibility of the customer.
In case you require further information, please send in an email with your query at (email)
 

How we deliver:
Large items are delivered directly to your home in specially equipped furniture vans and are carried in by delivery staff. You will receive a telephone call or an email to agree a time convenient to you at least 48 hours prior to delivery.
Smaller items may be delivered by a courier service

Delivery Charges
Delivery at Furniture Buyer is absolutely free for mainland UK and Wales. However delivery to Scotland will be charged at £30.

Furniture Buyer reserves the right to amend the delivery charges at any time.

The Following postcodes will carry an extra surcharge of £30

KW - All
IV - All
AB - All
PA - 1 to 11
PH - 1 to 7
DD - 1 to 11

Informing you about Anticipated Delivery Timescale.

Expected delivery times are visible on each and every product page on the website. These times can be used as an indicator for how long it will take to receive the product(s).
Upon receipt of your order, Furniture Buyer will send you an order confirmation, via e-mail, (or post if e-mail is unavailable).
Where items ordered are stock items, we will deliver the item to you within 7 - 21 days.
The average lead time is 2 - 12 weeks, depending upon the item ordered and the manufacturer.
We will keep customers informed if there is any delay on the expected delivery time of goods that has previously been included within the product page on the website.

Tracking Your Delivery
It may be possible to track your order. Please e-mail (email) giving details of your order number and Furniture Buyer will be able to inform you of the status of your order.
Please note that Furniture Buyer will only contact you with regards to delivery if, the product(s) has arrived into our depot / logistics company and are ready for delivery.
The product delivery time is delayed longer than mentioned.

Confirming the Delivery Date

Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.

Available Days for Delivery

Available days for delivery are Monday - Friday, between the hours of 8.00am - 5.00pm. Some items can be delivered on a Saturday delivery at an extra surcharge. Please email (email add) with details of your selected item(s) and a representative will be able to inform you whether your item(s) can be dispatched for a Saturday delivery.

Delivery Lead Times

The delivery lead times shown on every product are expected delivery lead times given to us by our manufacturers. Please note they may very slightly depending on the time of the year and where in the world they are manufactured.
Once you have confirmed and signed for the item, the 10 days returns policy is activated .Please note if you do sign for the item to say that it is in good condition and then later discover that the item is damaged upon opening the packaging, we will not be liable for the replacement of the damaged goods, (please be aware of this).

Next Day Delivery

Furniture Buyer offer “Next Day Delivery” service for Beds & Mattress and Many more items.
To avail this service orders need to be placed one day prior.
All order to avail Next day Delivery service has to be placed before 13:00 p.m
Next day Delivery is done from Monday to Friday only
Saturdays and Bank Holidays are excluded from Next day delivery service.
Saturday deliveries are available on certain item with additional surcharge of £25 per item. For further information please email or use the live chat option on our website
Please make sure the goods are checked and signed before accepting next day delivery from the respective courier companies
None of the item listed on Next Day Delivery is in our warehouse. Goods are only ordered when the buyer places the order. If the Item you have purchased is Not Available for any reason we will offer you an alternate item or a full refund. This does not affect your statutory rights.